Pacific National: Putting People in the Driver’s Seat

Pacific National is Australia’s largest private rail freight operator, with over 3,700 team members spread across 70+ sites—from desert lines to coastal ports, remote terminals to operations hubs. Keeping such a dispersed workforce connected and informed has always been a challenge.

A CEO with Vision for Connection
When CEO Paul Scurrah, previously at Virgin Australia, joined Pacific National, he saw an opportunity. He knew that two-way, real-time communication could transform both safety and culture—bringing together maintainers, engineers, drivers, and office teams across the rail network.

“One of the challenges of being CEO is being able to create space for everyone … but on the platform this happens quite naturally. … Bringing our people … in the driver’s seat will be a game changer for the employee experience at Pacific National.”
— Paul Scurrah, CEO

A Platform Built With the Business

Enablo worked with Pacific National through a rapid Blueprint Sprint and workshops over seven weeks—mapping goals, governance, and championing adoption—so the platform would truly reflect how their teams work and operate on-site.

Launching Across Tracks, Terminals & Teams

The rollout went live to every member, all at once. Today, team members across locations can connect, learn, share ideas, and celebrate together—no matter where they’re stationed.

“To be able to showcase all of it and have every single team member able to join in no matter where they are, in an interactive way, is very exciting!”
— Melanie Withers, Communications Principal

Enabling Real-Time Safety, Praise & Insight

Now, safety updates, photos, shout-outs, and operational feedback flow freely—giving frontline staff a direct voice, and leadership real-time insight into what’s happening on the ground.

Why This Matters

  • Helps keep safety front of mind for everyone.
  • Reduces siloed comms and boosts transparency.
  • Fosters belonging and pride across sites.
  • Elevates local voices—making crowd-sourced insight part of decision-making.

Want to give your frontline teams a seat at the table—no matter where “the table” is? Let’s talk about creating a digital workplace that moves with your people.

Industry

Transport & Logistics

Locations

Australia

Product

Meta Workplace

Services

Implementation & Adoption