# Pacific National: Putting People in the Driver’s Seat

**Pacific National** is Australia’s largest private rail freight operator, with over 3,700 team members spread across 70+ sites—from desert lines to coastal ports, remote terminals to operations hubs. Keeping such a dispersed workforce connected and informed has always been a challenge.

**A CEO with Vision for Connection**  
When CEO **Paul Scurrah**, previously at Virgin Australia, joined Pacific National, he saw an opportunity. He knew that two-way, real-time communication could transform both safety and culture—bringing together maintainers, engineers, drivers, and office teams across the rail network.

> “One of the challenges of being CEO is being able to create space for everyone … but on the platform this happens quite naturally. … Bringing our people … in the driver’s seat will be a game changer for the employee experience at Pacific National.”  
— Paul Scurrah, CEO

### A Platform Built With the Business
Enablo worked with Pacific National through a rapid Blueprint Sprint and workshops over seven weeks—mapping goals, governance, and championing adoption—so the platform would truly reflect how their teams work and operate on-site.

### Launching Across Tracks, Terminals & Teams
The rollout went live to every member, all at once. Today, team members across locations can connect, learn, share ideas, and celebrate together—no matter where they’re stationed.

> “To be able to showcase all of it and have every single team member able to join in no matter where they are, in an interactive way, is very exciting!”  
— Melanie Withers, Communications Principal

### Enabling Real-Time Safety, Praise & Insight
Now, safety updates, photos, shout-outs, and operational feedback flow freely—giving frontline staff a direct voice, and leadership real-time insight into what’s happening on the ground.

### Why This Matters
- Helps keep safety front of mind for everyone.
- Reduces siloed comms and boosts transparency.
- Fosters belonging and pride across sites.
- Elevates local voices—making crowd-sourced insight part of decision-making.

**Want to give your frontline teams a seat at the table—no matter where “the table” is?** Let’s talk about creating a digital workplace that moves with your people.

#### Industry
Transport & Logistics

#### Locations
Australia

#### Product
Meta Workplace

#### Services
Implementation & Adoption